HELPDESK TECHNICAL SUPPORT

In-House Experts For Troubleshooting & More

The Informs helpdesk team is a dynamic group of technical professionals with a wealth of knowledge about devices, industry trends, deployment best-practices, and more. They are available for both quick troubleshooting questions and more strategic conversations about choosing a device and software. The team also monitors industry trends such as OS migration and device security and can consult with your team to help you plan a long-term technology strategy.

Contact Us to Learn More About Our Helpdesk Technical Support Solutions

HELPDESK SERVICES

Support

  • Device and operational troubleshooting
  • Printing issues and label formatting
  • Spare pool management
  • Repair and servicing

Deployment

  • Device configuration
  • Staging and kitting
  • Project management
  • On-site installation

Pre-purchase

  • Coordinating demo equipment
  • Device and software planning
  • Custom development consulting

CONTACTING THE INFORMS HELPDESK

Our helpdesk team is available during regular business hours and can be reached at their dedicated email (helpdesk@informsinc.com) and phone line (616.399.7040).  We also offer 24/7 emergency response; to reach the emergency line please dial our main line (616.399.7010) and choose the “Emergency” option.

For basic media loading tutorials and troubleshooting, please visit our YouTube channel.

Contact Us Today for a Free Consultation