No More Unhappy Customers: The Roadmap to Flawless Delivery

Delivering a shipment on time and error-free has never been more important. Customers have come to expect ultra-fast, flawless delivery from their experiences with hugely influential and disruptive companies such as Amazon.

They also expect to have complete visibility into the entire fulfillment and delivery process—including communications and status updates at each step of the process as well as the ability to monitor their orders in real-time.

Fortunately, the same technologies and innovations that enable delivery powerhouses such as Amazon are available to any fleet and delivery operation.

Using mobile computing, barcode scanning, RFID, and printing technologies, you can optimize your last-mile delivery operations and ensure impeccable customer satisfaction. You’ll also get the added benefit of increasing your overall efficiency.

Here are some ways our team at Informs has been helping companies achieve these gains by leveraging the latest technologies from Zebra.


Shipment Visibility & Traceability

Imagine being able to know and communicate the status of any order or shipment—from sorting, loading, and route planning to final proof delivery.

This is easily achieved with Zebra barcode labels, RFID tags, mobile computers, and scanners.

Zebra’s rugged, enterprise-grade hardware, labels, and tags collect the identifying data and information for each order or shipment. This information is stored in your fleet management or yard management system and can be accessed by your workers and shared with customers automatically and electronically.

It takes some system design and engineering, the right software, and some training for your staff, but the resulting visibility and traceability are crucial to meeting customer expectations and getting a competitive edge in the fleet and delivery business.


Delivery & Pick-Up Confirmation

As part of a complete visibility and traceability system, Zebra’s mobile computing and scanning technologies also provide a simple path to proof of delivery or pick-up.

Using Zebra mobile devices, workers can scan and record shipment deliveries or pickups, including an electronic signature, and validate a package or container’s condition with a photo record.


Keeping Workers and Drivers Connected

To keep your fleet and delivery operations running smoothly and on time, the same technologies can also be used to stay in contact with your drivers and other workers.

If you’re using mobile computers for scanning barcodes and running your fleet or yard management software, those same devices can provide integrated voice and data communication capabilities. This integration makes it easy for workers and managers to use voice, push-to-talk, SMS text, and even video to coordinate and communicate throughout the fulfillment process.


Increasing Efficiency

By embracing the latest technologies to run a fleet or yard management system, you can also increase your overall efficiency.

From cross-docking and truck loading to route planning and driver assignments, automated data capture paired with the right software can not only give your key personnel all the information they need to make timely and effective decisions but also optimize your work and delivery flows.


Real-Time Fleet Monitoring

Thanks to fleet management software, GPS, and hardware that connects drivers and even truck engines and telemetry, you can gain visibility into the location, route, status, and performance of every vehicle and driver.

Real-time access to these insights means you can proactively manage your fleet and drivers to maximize productivity, minimize downtime, and ensure regulatory and safety compliance.


Exploring Flawless Delivery for Your Business

If unlocking these benefits and achieving flawless delivery would be helpful for your business, contact our experts at Informs.

Our consultants and systems engineers can answer your questions and help plan and execute the right delivery management strategy for your business.


Call us at 616-399-7010 or email us at to get started.

Want a More Efficient Yard and Terminal? Here’s How to Achieve It.

Maintaining a safe, secure, and highly efficient yard and terminal is often an ideal goal, but here’s how you can turn it into reality with technologies for better tracking and real-time operational visibility.

It all starts with having visibility into and connectivity among all your assets, people, and processes. This allows you to streamline your workflows, continuously track cargo, connect your workforce, ensure compliance, and minimize waiting and turnaround times.

The key to achieving these benefits is deploying the right technologies. Specifically, you need mobile devices, scanning and/or location technology, and a yard management system.

Whether you have some, all, or none of these elements in place, you need the right solutions. That’s where we come into play.

Our partners are global leaders in mobile computing, barcode scanning, RFID, and printing solutions for the transportation and logistics industry. They produce devices designed specifically for yard and terminal efficiency, visibility, and safety.

By leveraging these technologies, we’ve helped many leading T&L operations achieve huge improvements in their productivity, efficiency, compliance, and safety. Here are some ways you can do the same.

Jim Lennon Photographer 175-H2 Commerce Drive Hauppauge NY 631-617-5872

Using Mobile & RFID Technologies in Your Yard and Terminal

Using an RFID tag, you can capture inbound trailer-load information at the gate and relay that information to an automated yard management system (YMS). RFID tags can uniquely identify any asset you want to track and match it with additional information about that asset in a database.

Workers can then access this information through handheld mobile computers and quickly schedule dock door assignments.

By leveraging the same technology, they can also know what is in every container or trailer as soon as it enters the gate. Your YMS stores this information so your workers can access it with mobile devices and ensure the safest and most efficient cargo handling.

In addition, this visibility means your workers can access needed information on the go and unlock and cross-dock urgent shipments without leaving the yard.

Mobile computing technologies also boost worker communication and coordination by giving workers the same features as a PBX system on their mobile devices. This means you can eliminate desk phone dependence.

You can also give workers push-to-talk capabilities over cellular and Wi-Fi networks, as well as the ability to send texts or images when conditions are too loud for voice communication.

These same technologies also allow you to start operating more strategically—proactive planning rather than struggling to react. For example, you can use the data and information you collect through your YMS to identify opportunities to streamline your processes and utilize your docks and yard space more effectively.

You can also stay ahead of equipment maintenance by proactively and electronically tracking and monitoring equipment conditions. The tracking and data capture capabilities in our products make it easy to monitor container conditions for compliance and associate workers with loading and unloading tasks.

You can even automate accountability and worker safety by tracking worker time, attendance, and location with RFID badges and scanning devices.

The right devices, systems, and configuration may vary based on your specific needs and environment, so it’s often best to explore the possibilities by working with a T&L technology expert.

At Informs, we can help you create and execute a winning T&L technology strategy with assistance from our experienced and highly qualified systems engineers. We can help you at every stage of the process—from systems design to hardware, deployment, maintenance, and support.

Contact us at 616-399-7010 or email us at to get started.