| Informs Contract Administration Portal |
OTHER KEY BENEFITS
- Manage All IT Support in a Single Portal
- Get “Best in Class” services from a Single Point-of-Contact for all of your IT Service and Support Contracts
- Consolidate Service Contracts
- Centralized call history reporting
- Simplify Contract Management
- Streamline Procurement
- Never Miss Renewal Dates / Lapse in Coverage
- Improve Operational Efficiencies
- Ensure Compliance
- Manage Your Budget
- On-line Supplies Request Link
- Support for all major manufacturer’s devices nationally and internationally
COMPLETE VISIBILITY & CONTROL
If you’re still using multiple spreadsheets and databases to track your IT service contracts and warranty information, you probably already know it’s time for a change. Informs Contract Administration Portal (ICAP) is a state-of-the-art asset and infrastructure service that lets you consolidate all of your IT service and support contracts in one place. With the ICAP, you can:
• Organize All of Your Service Contracts and Contact Information
• View and Manage Support Contract Details for Multiple Vendors
• Track IT Assets as they are Added, Deleted, Moved or Changed
• Manage Budgets and Cash Credits for Deleted Systems
• View Payment History and Apply Credits to New Purchases
• Coordinate Data on Older Systems for Technology Refresh
• Generate and Download Detailed Reports into Spreadsheets for Compliance and Audits
• Customize Fields to Capture Information Specific to Your Organization
• Access comprehensive maintenance support for an extensive array of Manufacturers including Intermec, Zebra, Honeywell, Motorola, Datamax, Psion, Cisco, Oracle, Sun, Fujitsu, IBM, HP, EMC, NetApp, Dell, Intel, Microsoft, Apple, Hitachi, STK, Spectra Logic, Quantum, Cisco and 100s more.
We understand the challenges of managing heterogeneous data collection and computing environments – and the headaches that accompany varying renewal dates, shifting service level agreements, unique support methodologies and multiple procurement relationships. That’s why we offer ICAP.
We recognize that re-engineering and optimizing your IT infrastructure requires an in-depth understanding of business and technical requirements, service level objectives, the current operating environment and existing resources, as well as detailed knowledge of available technology solutions in the market. This information is needed in order to design and plan the changes required to build a flexible, cost effective, and business efficient infrastructure solution that will support your requirements into the future. We bring these comprehensive infrastructure services to you.
Download the ICAP datasheet or contact us for a live demo and to learn more about this exciting Solution from Informs.
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