The Consistent, Efficient Way to Configure, Deploy, and Monitor Printers

Don’t forget your printers. If you’re like a lot of companies, you know you have to manage your devices. Too often, this only includes your computers and handhelds. With so many mobile computers, scanners, and other hardware to keep track of, printers might not get much attention. But if you are not centrally managing your printers, they’re probably not being appropriately managed.

A lack of visibility into printing operations could create serious problems for your company. Upgrades don’t get installed, mobile printers get lost in the shuffle, and it’s doubtful you know precisely how much each of your printers are actually used. Printers carry the same security risks as any other device that falls under IT; if you miss a new patch, you’re vulnerable to a security breach of your network.

There’s also on-the-job issues to worry about. Since printers require precision tuning, you are also at risk if settings get changed, but IT doesn’t know it. This might lead to increased calls to a help desk and unsatisfactory future print jobs like illegible labels. Print just one batch of labels that is not provisioned correctly, and you run the risk of returned inventory and increased expenses.

Deploy, Manage, and Troubleshoot Your Printers

Zebra Technologies has the solution to make managing your thermal printers easy. Link-OS, Zebra’s innovative operating system for printer management, contains a powerful Multiplatform Software Development Kit (SDK) and a smart applications package to centralize the management of your printers. Zebra’s Print DNA suite offers a combination of applications, utilities, and developer tools.

With Link-OS, you get an easy system to integrate and manage all the computers in your IT network. This includes printers for barcode labels, receipts, or passive RFID tags. You can remotely deploy, manage, and troubleshoot of all your Zebra networked printers, as data is stored in the cloud.

Link-OS gives your IT team tighter control over your printer network—from deployment to management to maintenance. With real-time visibility, your company can manage printers with greater consistency and stronger security. Your employees benefit because they can use the Print Station app to print from anywhere using Android tablets and smartphones.

Here are some Link-OS features that can help you easily and securely manage your printers:

Printer Management

Link-OS allows you to manage networked Zebra printers remotely from your browser. The real-time status of each printer is communicated through red, yellow, or green alerts. The alerts contain scannable QR codes to get access to support videos or other troubleshooting help.

Security and Control

Link-OS printer connections are direct and encrypted. Zebra’s PrintSecure application makes it easy to configure printers to use secure connections, block unwanted access, and protect data. The permission control features allow you to define who has access and at what level.

Direct Printing from Your ERP

Link-OS also makes it easy to print directly from your ERP. You can print labels, PDFs, and other media from Oracle, SAP, and other ERP systems without middleware.

Manage with Printer Groups

The printer group functionality of Link-OS makes it easy for you to organize printers into groups with customized tags, check the status of the group’s printers all at once and configure or update as needed with just a click.

Simple Configuration

Configuring printers is fast and easy. Link-OS groups more than 300 printer configuration settings into categories accessible via tabs in the browser interface. Locate the settings you want with one or two clicks.

Gain Important Insights

With Link-OS, you can gather device information stored on the cloud. This includes device locations, workload capacity, and information related to proactive maintenance to prevent downtime.

Printer Discovery and Device Pairing

Discover any printer on your network without having to physically locate it. Link-OS printers pair easily with mobile devices and include SOTI and AirWatch MDM/EDM connectors.

Printer Updates

Link-OS allows you to flexibly schedule printer updates for when a printer is visible on the network or at a specific time and date.

Custom Printer Profiles

Create a library of custom profiles using Link-OS. Then, you can easily distribute those custom profiles to your printers anytime.

Do you want to do a better job managing your printers? Call Informs at 616-399-7010 or email us at to learn more about Link-OS.

That Mobile Device Your Employee Is Using Could Be the Biggest Threat

It seems like not a day goes by without another news story reporting on the latest cyberattack. IBM estimates the average cost for a data breach is $3.8 million, according to the 2018 Cost of Data Breach Study. It’s no wonder companies are plowing money into cybersecurity efforts. Cybersecurity Ventures predicts companies will spend $1 trillion cumulatively over the next five years. Cybersecurity is a big issue no matter your industry. Cyber thieves are as likely to target manufacturers or a transportation and logistics company as they are to hit a hospital or a bank. Here is an overview of the threats you face as well as highlights of the various safety features from Zebra Technologies’ Androids to combat those threats.


Bring your own device to work is now a common occurrence in workplaces across the country. However, there are all kinds of pitfalls associated with this policy, and many of the issues tie into cybersecurity issues across the board. For example, if you are a transportation and logistics company, you may allow your employee to use their personal device to track locations, navigate routes, set up your pickups and deliveries, etc.This puts your company at risk because it opens the possibility of the device getting locked with ransomware or suffering a network failure. If the device contains critical information that can’t be removed, you’re out of luck. The same holds for manufacturers. Like other companies, you face the possibility of employees inadvertently allowing rogue access to devices. Devices are also susceptible to the spread of malicious malware, and with any device comes the risk of intellectual property theft concerns. For example, if your company allows BYOD, your employees have access to confidential or proprietary data, designs, and processes. Even if the employee has a scrupulous disposition, there’s always the possibility that the information can fall in the wrong hands.

Device Vulnerabilities

Mobile devices are not always updated as they should be. Without updates, your devices have vulnerabilities because the security patches are not up-to-date.

Industrial Internet of Things (IIoT)

Your business has benefited from the rise of the Industrial Internet of Things. These types of machines run on seamlessly connected industrial networks.But that opens you up to all types of vulnerabilities: Hackers can gain control of a network and use a denial-of-service attack which can change your operational technology.

Zebra’s BYOD Solution

If you have BYOD policies, it’s a wise investment to have an Enterprise Mobility Management solution to maintain control. Zebra’s BYOD solution is MobiControl, which they offer in partnership with SOTI. MobiControl allows organizations to manage, support, secure, and track both business and employee mobile devices.

Android’s Robust Security Features

Android has come a long way from when people thought it wasn’t safe for enterprise use. On Zebra Android devices, all business data is private by default. There is full disk encryption, enforced security between apps, and a virtual private network with options. Your IT team controls app security, including which apps are installed and who uses them. There are device security features, including a hardware root of trust. Zebra’s Mobility Extensions (Mx) come pre-installed in every mobile handheld device. The Mx technology provides additional security to any areas where the Android OS is vulnerable. The Mx feature locks users into one business application, enhancing productivity and prohibiting access to other business or personal apps. You also get lock device features for accessories like USB, Bluetooth, or NFC, which can pose security risks.

For files, you get government-grade encryption. You select the files you want encrypted and have centrally-managed encryption keys for protection. Finally, Zebra provides patch updates, so you don’t have to worry about security breaches. Mobile security is serious business. Don’t take it lightly. The team at Informs can help you spot your vulnerabilities and help you find the Zebra products that will protect your company.

Contact us at 616-399-7010 or email us at to get started.

Choosing a New OS for Your Handheld Devices

Migrating to a new operating system for handheld devices might not be the most exciting thing on your to-do list. However, it is critical that companies form a migration plan now that Microsoft is in the first stages of ending the life of its mobile operating systems. 

Times are changing in the industry as a result. Windows Embedded Handheld 6.5 was the most widely deployed mobile OS in the world. Since Microsoft has decided to leave the enterprise market, companies must create a migration plan that will avoid any issues with operations and service.

Informs recommends Zebra Technologies products powered by the Android OS. This article will help you figure out when you need to make a switch and describe some of the benefits that Zebra Androids can bring to your business.

Microsoft’s End of Support for Windows Embedded

There are two key designations for Microsoft leaving the mobile OS market.

The first is “End of Support.” Microsoft will stop issuing security patches and software updates when it ends support for an OS. If you are still using the OS to run devices, there is not a Microsoft solution for virus defense, software bugs, or the adding of new apps.

Apps will need to be rewritten before any deadlines for a new OS. If you are in a regulated industry, this is an issue where you must pay close attention.

The second designation is “End of Life,” when Microsoft will cease service of the OS.

Here are the key dates for Microsoft “End of life” in the mobile OS market:

July 9, 2019 – Windows Embedded 8.1 Handheld will be End of Life

January 14, 2020 – Windows Embedded Handheld 6.5 will be End of Life

Zebra and Google’s Android

Since Zebra Technologies provides devices and other solutions in many industries, it made sense to seek out other possibilities when Windows support ceased to exist.

When it looked like Microsoft was going to leave the mobile OS market, Zebra Technologies started working with Google on a possible alternative. Google’s Android OS had gained popularity since its inception in 2010 and was seen as a possible solution.

One factor that was of concern with Android was security. Zebra and Google strengthened Android for enterprise hardware devices by creating secure architecture.

Why Android

Android made sense for Zebra, in part, because of the many benefits it provides its users.

Android is the world’s most popular OS and is cost-effective. It’s likely that many of your employees already use Android on their smartphones and other devices. Since its inception, Android has become the dominant mobile OS in the world.

One interesting stat on Android: It’s on four of every five consumer handheld devices. You can expect similar numbers for enterprise someday soon as companies now migrate to new devices and a new OS.

Security and the protection of sensitive data are always important when dealing with an OS. Zebra has strengthened the Android with its Mx Technology; this means it is uniquely hardened for enterprise use. The Android devices are optimized for demanding enterprise environments.

The devices powered by Android have data and apps protected by app locks, risk protection, and government-grade encryption.

Android is an agile OS and easy to customize. It has a large development community for apps and is flexible for adapting to the unique demands of enterprise applications.

Zebra includes its Mobility DNA suite of workforce mobility apps with its devices. The suite simplifies device management for enterprise. These enterprise-level apps are fully customizable.

With the Mobility DNA suite, your apps will have greater connectivity through workspaces. Your developers will be able to customize your apps to fit your needs.

Finally, from the looks of it, Android has staying power. Microsoft’s decision caught many by surprise. However, Android has been around since 2010, and its developers have continued to optimize the OS for enterprise uses. If you use a device with Android OS, it’s a safe bet it will be with you for quite some time.

Products for Your Industry

Whether it’s manufacturing, transportation and logistics, or warehousing, Informs can help you with your migration to a new OS.

Here is a quick overview of just a few of the Zebra products designed for your industry:

The TC8000 mobile computer can help workers with inventory management, supply line replenishment, maintenance/repair operations, and compliance verification.

The ET55 tablet is rugged and can resist drops, water, and dust. It has 4G connectivity, so you can put it to work just about anywhere you’ll need it.

The TC52 and TC57 touch computers are not only rugged for tough environments like manufacturing, but also have the intelligence level of your cell phone. You get world-class data capture, advanced touchscreen technology, and safe, secure Wi-Fi with cellular network flexibility.

Our consultants and engineers can help you find the right devices for your needs or answer any questions you have about the transition you need to make soon.

Call us at 616-399-7010 or email us at to get started.

No More Unhappy Customers: The Roadmap to Flawless Delivery

Delivering a shipment on time and error-free has never been more important. Customers have come to expect ultra-fast, flawless delivery from their experiences with hugely influential and disruptive companies such as Amazon.

They also expect to have complete visibility into the entire fulfillment and delivery process—including communications and status updates at each step of the process as well as the ability to monitor their orders in real-time.

Fortunately, the same technologies and innovations that enable delivery powerhouses such as Amazon are available to any fleet and delivery operation.

Using mobile computing, barcode scanning, RFID, and printing technologies, you can optimize your last-mile delivery operations and ensure impeccable customer satisfaction. You’ll also get the added benefit of increasing your overall efficiency.

Here are some ways our team at Informs has been helping companies achieve these gains by leveraging the latest technologies from Zebra.


Shipment Visibility & Traceability

Imagine being able to know and communicate the status of any order or shipment—from sorting, loading, and route planning to final proof delivery.

This is easily achieved with Zebra barcode labels, RFID tags, mobile computers, and scanners.

Zebra’s rugged, enterprise-grade hardware, labels, and tags collect the identifying data and information for each order or shipment. This information is stored in your fleet management or yard management system and can be accessed by your workers and shared with customers automatically and electronically.

It takes some system design and engineering, the right software, and some training for your staff, but the resulting visibility and traceability are crucial to meeting customer expectations and getting a competitive edge in the fleet and delivery business.


Delivery & Pick-Up Confirmation

As part of a complete visibility and traceability system, Zebra’s mobile computing and scanning technologies also provide a simple path to proof of delivery or pick-up.

Using Zebra mobile devices, workers can scan and record shipment deliveries or pickups, including an electronic signature, and validate a package or container’s condition with a photo record.


Keeping Workers and Drivers Connected

To keep your fleet and delivery operations running smoothly and on time, the same technologies can also be used to stay in contact with your drivers and other workers.

If you’re using mobile computers for scanning barcodes and running your fleet or yard management software, those same devices can provide integrated voice and data communication capabilities. This integration makes it easy for workers and managers to use voice, push-to-talk, SMS text, and even video to coordinate and communicate throughout the fulfillment process.


Increasing Efficiency

By embracing the latest technologies to run a fleet or yard management system, you can also increase your overall efficiency.

From cross-docking and truck loading to route planning and driver assignments, automated data capture paired with the right software can not only give your key personnel all the information they need to make timely and effective decisions but also optimize your work and delivery flows.


Real-Time Fleet Monitoring

Thanks to fleet management software, GPS, and hardware that connects drivers and even truck engines and telemetry, you can gain visibility into the location, route, status, and performance of every vehicle and driver.

Real-time access to these insights means you can proactively manage your fleet and drivers to maximize productivity, minimize downtime, and ensure regulatory and safety compliance.


Exploring Flawless Delivery for Your Business

If unlocking these benefits and achieving flawless delivery would be helpful for your business, contact our experts at Informs.

Our consultants and systems engineers can answer your questions and help plan and execute the right delivery management strategy for your business.


Call us at 616-399-7010 or email us at to get started.

Want a More Efficient Yard and Terminal? Here’s How to Achieve It.

Maintaining a safe, secure, and highly efficient yard and terminal is often an ideal goal, but here’s how you can turn it into reality with technologies for better tracking and real-time operational visibility.

It all starts with having visibility into and connectivity among all your assets, people, and processes. This allows you to streamline your workflows, continuously track cargo, connect your workforce, ensure compliance, and minimize waiting and turnaround times.

The key to achieving these benefits is deploying the right technologies. Specifically, you need mobile devices, scanning and/or location technology, and a yard management system.

Whether you have some, all, or none of these elements in place, you need the right solutions. That’s where we come into play.

Our partners are global leaders in mobile computing, barcode scanning, RFID, and printing solutions for the transportation and logistics industry. They produce devices designed specifically for yard and terminal efficiency, visibility, and safety.

By leveraging these technologies, we’ve helped many leading T&L operations achieve huge improvements in their productivity, efficiency, compliance, and safety. Here are some ways you can do the same.

Jim Lennon Photographer 175-H2 Commerce Drive Hauppauge NY 631-617-5872

Using Mobile & RFID Technologies in Your Yard and Terminal

Using an RFID tag, you can capture inbound trailer-load information at the gate and relay that information to an automated yard management system (YMS). RFID tags can uniquely identify any asset you want to track and match it with additional information about that asset in a database.

Workers can then access this information through handheld mobile computers and quickly schedule dock door assignments.

By leveraging the same technology, they can also know what is in every container or trailer as soon as it enters the gate. Your YMS stores this information so your workers can access it with mobile devices and ensure the safest and most efficient cargo handling.

In addition, this visibility means your workers can access needed information on the go and unlock and cross-dock urgent shipments without leaving the yard.

Mobile computing technologies also boost worker communication and coordination by giving workers the same features as a PBX system on their mobile devices. This means you can eliminate desk phone dependence.

You can also give workers push-to-talk capabilities over cellular and Wi-Fi networks, as well as the ability to send texts or images when conditions are too loud for voice communication.

These same technologies also allow you to start operating more strategically—proactive planning rather than struggling to react. For example, you can use the data and information you collect through your YMS to identify opportunities to streamline your processes and utilize your docks and yard space more effectively.

You can also stay ahead of equipment maintenance by proactively and electronically tracking and monitoring equipment conditions. The tracking and data capture capabilities in our products make it easy to monitor container conditions for compliance and associate workers with loading and unloading tasks.

You can even automate accountability and worker safety by tracking worker time, attendance, and location with RFID badges and scanning devices.

The right devices, systems, and configuration may vary based on your specific needs and environment, so it’s often best to explore the possibilities by working with a T&L technology expert.

At Informs, we can help you create and execute a winning T&L technology strategy with assistance from our experienced and highly qualified systems engineers. We can help you at every stage of the process—from systems design to hardware, deployment, maintenance, and support.

Contact us at 616-399-7010 or email us at to get started.

Visibility in 2018: Trends in Manufacturing Technology

The New Year is here! Are technology changes on your calendar?

Visibility is perhaps the most business-critical issue in manufacturing and warehousing today. You need easily accessible, real-time data across your supply chain. With the growth of warehouses (both in number and size), the soaring number of SKUs you’re juggling, and the squeeze on your profit margins, you can’t allow any weak links to exist in your supply chain.

At Informs, we’re looking ahead at the view of visibility in 2018 and the manufacturing technology trends—and how our customers can benefit from making change. It’s not just about the rapid ROI you gain but repairing the profit leaks from outdated systems and technology.

Here’s what we’re seeing for the year ahead.


      • An even greater increase in the deployment of advanced mobile technology. Rugged mobile devices—handheld computers, tablets, scanners, imagers, thermal printers—will replace consumer-grade devices. Employers are discovering that the cost of replacing personal smartphones and tablets that last less than a year is too high. Plus, they need enterprise-grade features—like better data and network security, device management, and data capture—that only purpose-built, commercial grade technology can deliver.


      • Real-time tracking is not optional. A Zebra study reported that 63% of manufacturers surveyed are planning to upgrade to technology-driven tracking in the next five years, to improve real-time visibility; 60% of warehouses responded that they are moving to real-time location tracking by 2022, a 25% jump from 2017.


      • Wearables are in fashion. Every motion contributes to the bottom line cost. Equipping pickers, for example, with wearable computing technology (wrist terminal, ring scanner, computer headset) is proven to deliver ROI. A VDC Research study showed 85% of warehouses surveyed are planning to integrate wearables to increase employee productivity.


      • Multi-modal is also a hot topic. Voice-directed picking (VDP) provide an advantage over manual picking, but multi-modal speech-directed solutions provide even greater results. VDP users require the direction to be repeated 381% more often and have an error rate that’s 63% higher than multi-modal system users.


      • RFID and IoT deliver substantial ROI. The connected factory works more efficiently, with better communication, fewer delays and errors, and reduced downtime. Using both technologies enables lean manufacturing processes. Smart sensors alert operators to potential problems, like equipment failures and replenishment needs, so that they can be proactively managed. RFID enables workers to manage inventory from inbound to outbound. With RFID-enabled vehicle-mounted computers, forklift operators can work continuously, without stopping, starting, and getting in and out of the vehicle.


    This continued shift toward maximizing efficiency and accuracy is not a trend as much as it is an initiative. Technology continues to evolve to empower manufacturers and warehouse operations to work smarter. Informs is staying ahead of these changes, and we can help you navigate your business technology to capitalize on the many benefits. Contact us to talk about your current situation and your vision of 2018.